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Deliver Digital Credentials

Frequently Asked Questions

Deliver Digital Credentials

Deliver the world's most sophisticated Digital Credentials.

How to Build a Professional Pathway

Multi-Factor Authentication (MFA) For Issuers

Frequently Asked Questions

Getting Started with Accredible

Issuer FAQs

How Can Recipients Retrieve Their Own Credentials?

Accredible Operations and Security

How Do I Navigate Different Departments?

List of Accredible Categories

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Designs

How Do I Create a Certificate Design?

How Do I Design a Digital Badge?

Can I Upload My Own Certificate Design?

How Do I Change the Credential Design for a Group?

How Can I Resize or Reorientate a Credential Design?

How Do I Add Image Elements to Credential Designs?

Can I Use an Accredible Certificate Template?

How Do I Add Attributes to Certificate Designs?

How Do I Format the Text on a Credential Design?

How Do I Add a QR Code to My Certificates?

How Can I Edit an Existing Credential Design?

How Do I Copy a Credential Design?

What's the Best Certificate Background Image Size?

Can I Upload and Use a Custom Font?

What Image Formats are Accepted for Certificate Design Backgrounds?

My Certificate Design Isn't Saving, How Do I Fix This?

How Do I Change the Date Format on Certificate Designs?

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Attributes

A Guide to Attributes

Manage Attributes

The Attributes Dictionary

A Guide to Image Attributes

Groups

How Do I Setup and Use Default Group Settings?

How Do I Create a Group?

How Can I Organize My Groups Better?

How Do I Add an Expiration Date to Credentials?

How Do I Add a Badge to a Group?

How Do I Issue Credentials as Private?

Can I Allow Duplicate Credentials In A Group?

Can I Send PDF Versions of Certificates?

Can I See a Preview of a Certificate or Badge?

How Do I Add Additional Security to My Credentials Using the Blockchain?

Can I Turn On/Off Emails Being Sent From Accredible to My Recipients?

How Do I Add a Transcript Letter to Credentials?

Can I Add a Custom Marketing Message to My Recipients Credential Views?

How Do I Change the Visibility of The Credentials I Issue?

How Can I Change the Language Displayed on the Credential View and Emails I Issue?

How Can I Move Recipients from One Group to Another?

How Do I Delete a Group?

Group Settings - General Settings

Group Settings - Visibility and Marketing

What's the Difference Between a Display Name and an Identifier?

How to Use Earning Criteria

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Creating and Publishing Credentials

How Do I Issue a Batch of Credentials?

How to Issue a Batch of Credentials - Manual Upload

How to Issue a Batch Of Credentials - Spreadsheet Upload

How Do I Add Evidence to My Recipient's Credentials?

Managing Credentials

How Do I Search for and Filter Recipients' Credentials?

How Do I Update the Expiry Date on Credentials?

What if Someone Tampers With the PDF of the Credential?

How Can I Manually Expire Credentials?

How Do I Manage Name Change Requests?

How Do I Edit a Recipient's Credential?

How Do I Mass Update Multiple Credentials In One or Multiple Groups?

What Happens When Credentials Expire?

How Do I Export Credential Data?

How Can I Bulk Print Accredible Certificates?

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Collections

Collections Analytics

How Do I Create a Collection?

Emails

Enabling SMTP Settings for a Gmail Inbox

Why Are My Emails Not Appearing as Expected?

How Can I Utilise the Dynamic Language Email Function?

What is a General Contact and a Support Contact?

How Do I Change The Sender Details that are Used in Emails to My Recipients?

How Do I Change the Content of Emails Sent from Accredible?

Can I Get Carbon Copies of All the Credential Emails that are Sent Out?

Can I Add a Custom Email Template to a Group?

How Do I Edit the Appearance of Emails Sent from Accredible?

How Do I Manage Attributes In Emails?

How Do I Add 'Call to Action' Buttons to My Emails?

Can I Send Accredible Emails Through Our Email System?

Which Fonts Can I Use for Recipient Emails?

How Can I Troubleshoot Email Delivery Problems to My Recipients?

Why Did the Email to My Recipient Bounce?

Can I Change the Sender Email Address for Specific Groups?

Enabling SMTP Settings for an Outlook Inbox

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Analytics, Engagement and Market Value

Understanding Your Credential Engagement Page

Tips for Improving Recipient Engagement

Understanding Your Change Audit

What Does Each of The Credential Engagement Icons Mean?

How to Start Reporting from Accredible

Understanding the Influencers Page

Understanding Your Recipient Activity Page

Logic Rollback - February 3, 2022

Understanding Your Analytics Overview Page

How Can I Increase Referral Traffic?

What are Job Market Insights?

How Do I Increase My Marketing Value?

How Do I Let My Recipients Know About Accredible?

Credential Analytic Events

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Administrators and Team Members

How Do I Add Administrators?

What is a Team Member? How Do I Add One?

I am a Team Member. How Do Permissions Affect Me?

All Team Member Permission Settings

How Do I Delete a Team Member?

Team Members & Permissions FAQs

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Department Settings

How Can I Set the Privacy of All Future Groups?

How Do I Find My LinkedIn Organization ID?

How Do I Brand My Issuer Page?

How Do I Include My Branding on Accredible?

How Can I Update Social Media Settings?

How Do I Customize My Recipients' Experience Page?

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The Branding Package

How Do I Set Up a Custom Domain URL?

How Do I Add My Logo in Branding Package Settings?

Premium White Labelling

What is Premium White Labelling?

The Spotlight Directory

How Do I Configure My Spotlight Directory?

Recommendations

How Do I Enable Recommendations?

How do I Improve Recommendations Quality Using Categories?

How Can I Make My Recommendations Featured?

How Can I Increase Course Sign-Ups Through CourseFinder?

How Do I Exclude Competitors from Appearing as Recommendations to My Recipients?

How to Exclude Courses from Recommendations and CourseFinder

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Your Account

How Do I Obtain and Use a Sandbox Account?

Which Domains Should My Network Whitelist for Accredible?

How Do I Change My Account Information?

How Do I Login to Accredible as an Issuer?

Delete My Accredible Issuing Account and Its Data

How Do I Apply to Be a Verified Issuer?

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Subscriptions, Credits and Billing

Accredible's Cancellation and Refund Policies

How Do Credits Work on My Accredible Account?

How Do I Change the Account Details on an Invoice?

How Do I Update My Payment Card?

How Do I Check How Many Credits I Have Left on My Launch Plan?

How Can I Check My Subscription/Contract?

How Do I Download Invoices?

Can I Change my Plan Size?

What If I Don't Use All of My Credits?

What Happens If I Don't Purchase Another Subscription?

How Much Does Accredible Cost?

Can I Try Before I Sign-Up For a Plan?

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Embed Accredible Tools

Embedded Badge Designer

Partner Promotion

How Do I Announce a Partner Promotion?

Pathways

How Do I get Insights on Users in a Pathway?

How to Build a Credentialing Pathway - The Basics

Pathways Node Types and Settings

Why Do I Get the Error "Failed to Publish Pathway"?

Can I control how to enroll recipients in a pathway?

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Email Campaigns

Resolving and Avoiding Duplicate Emails in Campaigns

What Are Email Campaigns?

Creating Email Campaigns

Product Training

Live Accredible Platform Training Sessions