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Change email addresses visible in emails to my recipients

Accredible lets you change the email that appears as the sender of emails to your recipients, and the email that replies will go to.

You will need to first log in to your account, then go to Settings > Organization Branding.

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Changing the From email

When a recipient gets their credential from Accredible, it will appear to be from an accredible email address - support@accredible.com. You are able to change this to an email address at your organization to help increase email deliverability and white label the experience

If you add a custom From Email, you will need to verify you own that email address. You will receive this verification email from Amazon SES.

Once in Settings > Organization Branding,

 

 

1) Enter the email you would like to use in the Reply-To box and then hit save.

2) Head to that inbox for that email address - you will have received (or will soon receive) an email from Amazon SES.

3) Click the link in that message to verify your address. 

 

Changing the Reply-to email

When a recipient gets their credential from Accredible, they may want to respond to the email with questions. You can change the reply-to email so that these replies will go to an account of your choosing. By default, all replies will go to support@accredible.com.

Once you are in Settings > Organization Branding,

 

1) Enter the email you would like to use in the 'Reply-to Email' box. Please verify that this email is spelled correctly since it will receive emails from your recipients.

2) Save your changes. save.

You're done!

 

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