So you got an email asking you to approve or deny a name change, and you aren't sure what it means.
We try and prevent simple support requests from reaching you by approving minor changes: if a certificate recipient's name change adds a missing letter in their name, we are very confident that the name change is just a minor misspelling and we take care of it. If the student requests a name change that affects more than a few letters, we are not sure if they are trying to change the identity of the recipient so that it seems that someone else completed your course - this is why we ask you.
Sometimes, you might be aware of more than one name on file for a certificate recipient - a middle name, or have someone who registered on behalf of the person who actually took the course. In either case, we don't know what the right call is.
If the name change makes sense according to your records, click the 'Approve' button in your email, and we will notify the recipient their name change has been successful.
If the name change does not make sense to you, then click the 'Deny' button to prevent name-switching amongst certificate recipients and keep credibility high. If the student contacts us after this, we will liaise with you to figure out if the student is making a legitimate request.