Help Center

Back to home

Help Center

Issuers

Issuers

Articles for those issuing credentials to their students and customers with Accredible.

Frequently Asked Questions

Issuer FAQs

Getting Started with Accredible

How Can Recipients Retrieve Their Own Credentials?

How do My Company's Analytics Compare to Average?

Accredible Operations and Security

See more

Designs

How Can I Resize or Reorientate a Credential Design?

How Do I Add Image Elements to Credential Designs?

How Do I Create a Certificate Design?

How Do I Design a Digital Badge?

Can I Use an Accredible Certificate Template?

Can I Upload My Own Certificate Design?

How Do I Format the Text on a Credential Design?

How Do I Add Attributes to Certificate Designs?

How Do I Add a QR Code to My Certificates?

How Can I Edit an Existing Credential Design?

How Do I Copy a Credential Design?

What's the Best Certificate Background Image Size?

Can I Upload and Use a Custom Font?

What Image Formats are Accepted for Certificate Design Backgrounds?

My Certificate Design Isn't Saving, How Do I Fix This?

See more

Attributes

A Guide to Attributes

Manage Attributes

The Attributes Dictionary

A Guide to Image Attributes

Groups

How Do I Create a Group?

How Can I Organise My Groups Better?

How Do I Add a Badge to a Group?

How Do I Issue Credentials as Private?

How Do I Add an Expiration Date to Credentials?

Can I Send PDF Versions of Certificates?

Can I Allow Duplicate Credentials In A Group?

What is a Stacked Credential? How Do I Set One Up?

Can I See a Preview of a Certificate or Badge?

How Do I Create Blockchain Credentials?

Can I Turn On/Off Emails Being Sent From Accredible to My Recipients?

How Do I Add a Transcript Letter to Credentials?

Can I Add a Custom Marketing Message to My Recipients Credential Views?

How Do I Change the Visibility of The Credentials I Issue?

How Can I Change the Language Displayed on the Credential View and Emails I Issue?

How Do I Add Evidence to My Recipient's Credentials?

How Can I Move Recipients from One Group to Another?

How Do I Delete a Group?

See more

Creating and Publishing Credentials

How Do I Issue a Batch of Credentials?

How to Issue a Batch of Credentials - Manual Upload

How to Issue a Batch Of Credentials - Spreadsheet Upload

Managing Credentials

How Do I Manage Name Change Requests?

How Do I Edit a Recipient's Credential?

How Do I Search for and Filter Recipients' Credentials?

How Do I Update All Credentials In One Group?

How Do I Export Credential Data?

How Can I Bulk Print Accredible Certificates?

See more

Collections

How Do I Create a Collection?

How to Get the Most Out of the Learner Flow

Emails

What is a General Contact and a Support Contact?

How Do I Change The Sender Details that are Used in Emails to My Recipients?

How Do I Change the Content of Emails Sent from Accredible?

Can I Get Carbon Copies of All the Credential Emails that are Sent Out?

Can I Add a Custom Email Template to a Group?

How Do I Edit the Appearance of Emails Sent from Accredible?

How Do I Manage Attributes In Emails?

How Do I Add 'Call to Action' Buttons to My Emails

Can I Send Accredible Emails Through Our Email System?

Which Fonts Can I Use for Recipient Emails?

How Can I Troubleshoot Email Delivery Problems to My Recipients?

Why Did the Email to My Recipient Bounce?

Can I Change the Sender Email Address for Specific Groups?

See more

Analytics, Engagement and Market Value

Tips for Improving Recipient Engagement

How to start reporting from Accredible

What are Job Market Insights? Why Should I Add 'Skills'?

How Do I Increase My Marketing Value?

How Do I Let My Recipients Know About Accredible?

Credential Analytic Events

See more

Administrators and Team Members

How Do I Add Administrators?

What is a Team Member? How Do I Add One?

I am a Team Member. How Do Permissions Affect Me?

All Team Member Permission Settings

How Do I Delete a Team Member?

Team Members & Permissions FAQs

See more

Department Settings

How Do I Find My LinkedIn Organization ID?

How Do I Include My Branding on Accredible?

How Do I Brand My Issuer Page?

How Can I Update Social Media Settings?

How Do I Customize How People Interact with Credentials?

See more

The Branding Package

How Do I Setup a Custom URL - CNAME?

How Do I Add My Logo in Branding Package Settings?

Premium White Labelling

What is Premium White Labelling?

The Recipient Verification Directory

The Recipient Verification Directory

How Do I Setup and Activate My Verification Directory?

How Do I Embed My Verification Directory in to My Website?

The Spotlight Directory

How Do I Configure My Spotlight Directory?

Integrations

How do I Setup Single Sign-On (SSO) for my Recipients?

How Do I Find My Integration API/Consumer Key?

How Do I Setup an Integration with Brightspace?

What Data is Used from Brightspace?

How Do I Setup and Use the Canvas Integration?

How Do I Stop My Recipients from Getting Their Credentials Prematurely on Canvas?

Can Accredible Customer Support Help Me with My Integration?

See more

Thinkific Integration

Thinkific Integration Update - April 2nd 2020

Thinkific Issuer FAQ's

How To Link Thinkific Courses To Accredible Groups

Why Aren't My Thinkific Students Receiving Their Certificates?

Your Account

How Do I Change My Account Information?

How Do I Log In to Accredible as an Issuer?

Delete My Accredible Issuing Account and It's Data

How Do I Apply to Be a Verified Issuer?

Subscriptions, Credits and Billing

Accredible's Cancellation and Refund Policies

How Do Credits Work on My Accredible Account?

How Can I Check My Subscription/Contract?

How Do I Download Invoices?

Can I Change my Plan Size?

What If I Don't Use All of My Credits?

What Happens If I Don't Purchase Another Subscription?

How Much Does Accredible Cost?

Can I Try Before I Sign-Up For a Plan?

See more

Embed Accredible Tools

Embedded Badge Designer

Embedded Certificate Designer

Partner Promotion

How Do I Announce a Partner Promotion?