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Help Center

Recipients

Recipients

Support for those that have received digital credentials issued via Accredible.

Your New Credential

The Credential View Tool Kit

How Do I Use My New Credential?

Recipient FAQs

Credential Wallet FAQs

How Can I Find Courses to Take?

How Can I Contact My Issuer?

Have You Received a Certificate or Badge?

I Can't See the Credential Feature I Need

Have You Reported my Credits to the CE Broker?

I Can't See My Credentials in My Wallet

When to Contact Your Issuer

Should I Link an Email Address in my Credential Wallet?

What Happens When My Credentials Expire?

What is Data Privacy & 'My Right To Be Forgotten'?

Why Does My Uploaded Credential say 'Unverified'?

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Accessing Your Credential

How Do I Log In to My Credentials?

Do I Get a Digital Badge/Certificate, Too?

How Do I Sign In to My Private Credential?

How Do I Access Hidden Options?

I've Lost My Certificate/Badge Email. How Can I Find My Credentials Again?

Why is My Credential Unavailable?

I Haven't Received My Credential

Do You Post a Physical Copy of the Certificate?

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Using Your Credential

How Do I Add Credentials to my Mobile Digital Wallet?

How Can I Use My Credential's Unique URL?

How Can I Download and Print My Certificate?

How Do I View My Transcript Letter?

How Do I Download a Digital Badge?

How Do I Embed a Credential to my Email Signature?

How Do I Embed My Credential Image to a Web Page?

How Do I Send an Email Direct from the Credential View?

How Do I Share My Credential?

How Do I Add My Credential to LinkedIn?

How Do I Add Evidence To My Credential?

How Can I Embed the Full Credential Page into my Website?

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Changing Your Credential

How Do I Request a Name Change?

How Do I Make My Credential Private/Public?

How Do I Change the Email Address Attached to My Certificate?