1. Help Center
  2. Issuers
  3. Subscriptions, Credits and Billing

Accredible's Cancellation and Refund Policies

Below are details regarding Accredible's Cancellation and Refund Policies.

Accredible's Cancellation of Annual Subscription Policy

At the time of signing up for use of Accredible's service you are agreeing to an annual plan as per the Terms of Service.

Ending your subscription won't deactivate your account or your recipient's credentials.

After cancellation all credentials currently published on your account will remain active for your recipients to use and for you to manage, your account will still be open. After your subscription is cancelled it means you will no longer be able to issue any new credentials.

Cancelling at Your Subscription Renewal Date

You will be notified by email 21 days before your subscription's renewal date, at which time you can end your subscription or upgrade to the next tier with Accredible if your would like. To do so you can contact support@accredible.com with your Accredible account ID. This is the number that appears in the drop-down menu at the top right hand corner of your account dashboard.

Cancellation Requests within 30 Days of Purchase

Accredible provides 20 free credits for all our customers to test our platform for your convenience so you do not feel obligated to purchase a plan without being fully sure of the services we provide. However, should you wish to end your subscription:
  • Within 30 days of purchase
  • Without having used any of your credit allowance
You can contact our Customer Support Team to discuss cancellation of your subscription.

Cancellation Requests After 30 Days of Purchase or After Use of Credit Allowance

Cancellation of annual subscriptions after 30 days of purchase are reviewed on a case-by-case basis, however:

  • We do not, under any circumstances, provide early cancellation of subscriptions for accounts that have used most if not all of their credit allowance.
  • We do not provide early cancellation of add-on features

COVID-19 Billing Support

We appreciate that the unprecedented scale of the coronavirus is having a large impact on all businesses, as such we have implemented an emergency policy for our customers requiring billing support at this time. 

The best action that we can provide is to cancel your current subscription and reactivate the account with a new subscription after a maximum 60-day grace period.
During this period your current credit allowance will be reduced to the standard 20 test credits. At the point of re-subscription the plan will start again a on a new annual term with a new credit allowance. All credentials currently published on your account will remain active for your recipients to use and for you to manage, your account will still be open. While your subscription is temporarily cancelled it means you will not be able to issue any new credentials during this time.
If you would like to take this action with your account please contact us at support@accredible.com

Accredible's Refund Policy

Accredible abides by the following policy regarding refunds:

  • We do not offer refunds for annual subscriptions after 30 days following the first payment.
  • We do not offer refunds for any annual subscriptions that are cancelled mid-term.
  • We do not offer refunds after the the renewal date of a subscription has passed. Twenty-one days before an annual subscription renews, we'll send an email to let you know. If you don’t want your subscription to renew or if you would like to upgrade to the next tier, please reach out directly to support@accredible.com
  • We do offer a refund if there has been a genuine billing error that can be verified by our Customer Support team.

To speak to a member of our Customer Support team regarding your subscription, please reach out to us at support@accredible.com.