Subscriptions, Credits and Billing
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      Accredible's Cancellation and Refund Policies

      Below are details regarding Accredible's Cancellation and Refund Policies.

      Accredible's Cancellation of Annual Subscription Policy

      When signing up for the use of Accredible's service, you agree to an annual plan as per the Terms of Service. To cancel your plan, you will need to submit a request to our Customer Support Team.

      Before requesting cancellation, please note that: 

      • The subscription will be canceled immediately, and your account will revert to Free Trial mode. This means that all remaining credits will be removed from the account.
      • If you’ve used more credits than what you paid, we will charge the cost of the credits used based on the number of monthly payments made on your subscription.
      • After cancellation, all credentials currently published on your account will remain active for your recipients to use and for you to manage. Your account will still be open. After your subscription is canceled, it means you will no longer be able to issue any new credentials. Ending your subscription won't deactivate your account or your recipient's credentials.

      Canceling at Your Subscription Renewal Date

      The renewal date for your current subscription can be found on the contracts page of your account: Contracts Page.

      Please note that there is no contract end date for our self-serve subscriptions. Your subscription will automatically renew unless you request to cancel it.

      If you would like to cancel the renewal of your subscription or increase your plan size, you can do so by contacting support@accredible.com  within 21 days of your renewal date. 

      Cancellation Requests within 30 Days of Purchase

      Accredible provides 20 free credits for all our customers to test our platform for your convenience, so you do not feel obligated to purchase a plan without fully sure of the services we provide. However, should you wish to end your subscription:
      • Within 30 days of purchase
      • Without having used any of your credit allowances
      You can contact our Customer Support Team to discuss the cancellation of your subscription.

      Cancellation Requests After 30 Days of Purchase or After Use of Credit Allowance

      Cancellation of annual subscriptions after 30 days of purchase is reviewed on a case-by-case basis, however:

      • We do not, under any circumstances, provide early cancellation of subscriptions for accounts that have used most if not all of their credit allowance.
      • We do not provide early cancellation of add-on features.

      Accredible's Refund Policy

      Accredible abides by the following policy regarding refunds:

      • We do not offer refunds for annual subscriptions after 30 days following the first payment.
      • We do not offer refunds for any annual subscriptions that are canceled mid-term.
      • We do not offer refunds after the renewal date of a subscription has passed. If you don’t want your subscription to renew, or if you would like to upgrade to the next tier, please reach out directly to support@accredible.com. 
      • We offer a refund if there has been a genuine billing error that our Customer Support team can verify.

      To speak to a member of our Customer Support team regarding your subscription, please reach out to us at support@accredible.com.