Below is a list of helpful resources that our Clients' Support Teams can use to assist Credential Holders.
Help Accessing Credentials
- How Do I Login to My Credentials?
- Do I Need to Create an Account for My Credentials?
- How Do I Sign In to My Private Credential?
- How Do I Access Hidden Options?
- How Do I Set a Password for My Credential Wallet?
- I've Lost My Certificate/Badge Email. How Can I Find My Credentials Again?
- Why Do Private Credentials Show a 404 When Shared?
- Do I Get a Digital Badge/Certificate, Too?
- Why is My Credential Unavailable?
- I Haven't Received My Credential
Using Digital Credentials
- How Do I Share My Credential?
- How Do I Add My Credential to LinkedIn?
- How Can I Download and Print My Certificate?
- How Do I Download a Digital Badge?
- How Do I Embed a Credential to my Email Signature?
- How Do I Add Credentials to my Mobile Digital Wallet?
- How Can I Use My Credential's Unique URL?
- How Do I Setup My Directory Profile?
- How Do I Add Evidence To My Credential?
- How Do I View and Print My Transcript Letter?
Changing a Credential
- How Do I Request a Name Change?
- How Do I Make My Credential Private/Public?
- How Do I Change the Email Address Attached to My Certificate?
Other Credential Holder FAQs
- Credential Wallet FAQs
- Why Can't I See the Credential Feature I Need?
- I Can't See My Credentials in My Wallet
- Why Is My Name Change Not Reflected on the PDF Download of My Credential?
- Should I Link an Email Address in my Credential Wallet?
- What Happens When My Credentials Expire?
- What is Data Privacy & 'My Right To Be Forgotten'?
- Why Does My Uploaded Credential say 'Unverified'?