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Accredible Product Release Notes

Below is a running log of release notes for all Accredible products.

March 2023

Email Campaigns, Enhancements, and Email Analytics

This release allows issuers to engage Recipients more effectively. The new Email Campaign functions allow issuers to define and send new emails to Recipients. Email campaigns will be available to Connect and Growth customers.

Key functions include the ability to define, save, and send automated campaigns, combining three key elements:

    • Email Template: Choose from any created template. (no longer locked into 1 of a handful of email types)
    • Audience: Define an audience based on triggers or events. (ex. All credentials that have not yet been shared)
    • Trigger: Specify events and timelines for sending emails. (ex. 2 weeks after a credential is published or 30 days before a credential expires)

Analytics are also available:

    • Gain insights into campaign performance with simple and advanced analytics
    • Track email sends, open rates, click rates, bounces, and visualize engagement rates over time

Multi-Factor Authentication (MFA)

This release adds Multi-Factor Authentication (MFA) support for issuer and recipient accounts. MFA is included for Growth plan customers and is available as an add-on for Connect plan customers.

  • Issuers can enable MFA at a department level, requiring all users in the department to configure an additional authentication method when logging in.
  • Recipients who have created an account can opt-in to MFA, adding a secondary layer of security to their account to protect their credentials and settings.

February 14th, 2023

Salesforce <> Accredible Integration

We’re thrilled to announce the release of our native Salesforce integration! This integration, accessible via the Salesforce AppExchange, will allow you to issue credentials from within your  Salesforce instance without needing third-party tools such as Zapier*.

With this native Salesforce Integration, you can streamline how achievements lead to credential issuance, create a more efficient and impactful learner journey, and better measure the ROI and success of your program. For more information about pricing and plan availability for this integration, please contact your Accredible CSM or email amcsm@accredible.com. For details regarding how to use this integration, please visit our integration article section here.

*Please note that Accredible’s Salesforce integration with Zapier is still available for those who prefer using Zapier or do not have Salesforce Enterprise or above editions. 

Enhanced Accessibility Updates

When it comes to accessibility, we’ve been working hard behind the scenes and are proud to share that we’ve made some significant improvements to multiple areas of our VPAT.

Of note, we have improved in these Criteria from 2022:
1.4.3 Contrast
2.4.4 Link Purpose
2.4.6 Headings and Labels
2.5.3 Label in Name
3.2.2 On Input
3.3.1 Error Identification
4.1.1 Parsing

For more information about accessibility, please see our Accessibility Article or the full VPAT here.

December 6th, 2023

Enhanced Pathways Enrollment Controls

With Pathways Enrollment, you can choose between Automatic Enrollment and Closed Enrollment.

  • Automatic Enrollment: Learners who complete a course within the pathway are enrolled.
  • Closed Enrollment: Select specific Learners from an eligible list.

Whether you want all participants automatically enrolled or prefer to handpick individuals from an eligible list, the choice is yours. Closed Enrollment ensures a more precise participant funnel, better visibility into the Learner's intent and enables you to focus exclusively on those genuinely committed to completing the pathway.

Analytics Update of Pathways Enrollment

In tandem with Closed Enrollment, our Pathways Analytics page has undergone an upgrade. You can now filter participant journeys by the enrollment method, providing a comprehensive and accurate view of your enrolled learners. 

Within your plan’s Pathways analytics pages, you will find these filters. For Connect, you will have summary metrics, and for Growth, you will have detailed metrics for each node in your pathway. 
This data will allow you to see:

  • Total Participants: all participants that have completed a credential AND have been Issuer Enrolled.
  • Completion: All participants completed all credential requirements AND have been Issuer Enrolled.
  • In Progress: All participants that have completed some of the requirements (minimum one) but not all requirements AND have been Issuer Enrolled.

For more information about Issuer-Driven Enrollment and Analytics update, please check out the article HERE

October 10th, 2023 

Canvas Integration
With our latest update to the Canvas integration, you can now

  • Connect multiple Canvas accounts to your Accredible account, and
  • Assign multiple Groups to a single Canvas Course

We’re especially excited at the opportunities this unlocks for micro-credentialing (recognizing course completion milestones by allowing credentials to be issued for every module in a Canvas course) as well as the flexibility for bringing the activity of multiple Canvas accounts into one place. For more information about this update and how to use either of these functionalities, please click HERE

Professional & Linked Pathways
Adding to the Pathways feature launched earlier this year, we have built more functionality to make it easier to demonstrate the value and/or transferability of your courses, while also helping recipients more clearly understand how individual courses can align with their career goals. With Professional Pathways, you can now:

  • Add a pathway ‘type’ to help recipients understand the path forward to attain a specific education, professional certification, or job title goal; and
  • Add external items to a job-title pathway to indicate additional requirements like taking an exam from a 3rd party, work experience, or degree.

In addition to Professional Pathways, you now have the ability to link multiple pathways together! Linked Pathways allows you to bring greater cohesion programs and clarity to your learning paths. By linking multiple pathways together, you will be able to guide your learners through an educational journey which keeps them engaged and aligns with their long term career goals.

Interested in creating a Professional Pathway or learning more about Linked Pathways? Click HERE to learn more.

Credential Search API improvements
Thanks to your feedback, we have added new attributes to the API search capabilities! You can now search for credentials by their created on/created by date, as well as specifically search for expired credentials through the API. Alongside the new attributes, we've enhanced the API's performance, resulting in faster response times and greater efficiency in searching for credential records. You can find more information about using the API in our documentation HERE

Certificate Designer Alignment Updates
With this update, we have added greater control over complex certificate design elements: you can now easily add tables or graphs to your certificate design, align text blocks, set text blocks to the same height, and align text within blocks. You can also set custom image attributes to specific sizes, empowering you to create even more detailed and informative certificate designs!

September 11th, 2023

2-Page Certificate PDF Functionality: Issuers can now easily upload static PDF pages to groups on the dashboard. When a Recipient downloads a certificate PDF, the system will seamlessly integrate the certificate image as the 1st page and attach the Issuer's uploaded page as the 2nd page in the PDF, providing Recipients with a comprehensive credential document.

Whether for legal disclaimers, regulatory requirements, or contextual support, this enhancement simplifies transitioning traditional certificates to an online format while adding value by ensuring all necessary information is readily accessible in a single PDF.

June 30th, 2023

Enhanced Performance & Efficiency For Spreadsheet Bulk Upload: Spreadsheet bulk uploads are one of our most popular features and we want to ensure it’s as easy and efficient as possible to use! With our latest release, coming this week, you will be able to:

  • Create and update up to 100,000 records/credentials with a single spreadsheet
  • Queue up to five different uploads for five different departments/organizations at a time
  • Simultaneously update records/credentials in a larger number of groups
  • Travel off-page and work elsewhere in the dashboard as your files are uploaded

Improved Error Handling: With the enhancements to Spreadsheet Bulk Upload functionality, we’ve also streamlined Accredible’s error handling to better support the processing of larger, more complex files. With this update, you should be able to more quickly and easily identify any errors in your spreadsheet uploads. We’ve outlined some more information on this process HERE

Permissions: We’ve enhanced the on-page guidance for the individual team member Permissions Page! With this update, you can now more easily view how viewing/editing permission settings will also apply to credential permissions. For more information about permissions, please click HERE

June 19th, 2023

We've launched a new integration with Skilljar! With this release, you will be able to auto-issue credentials based on Skilljar course & lesson completion and automatically bring Skilljar data into Accredible. 

June 8th, 2023


We've released some improvements to Collections!  As part of these improvements, you will be able to sort groups into Collections for easier filtering and categorization, permissioning will become simpler, and learners can more easily sort through a large course catalog. We’ve outlined further detail about using improved collections for you HERE

The Learner Page [Pathways Hub]
We've released a page where learners can more easily track and engage with their ongoing learning. At release time, this page will list all of a learner’s enrolled pathways and associated progress. For additional information, please click HERE

May 8th, 2023


In April, we released the much anticipated, Pathways, which lets you connect credentials together into a program for your learner  For those of you who haven’t migrated over from your existing Stacked Credentials or Collections to Pathways, you can register for our upcoming training on May 18th 2023 at 4pm GMT/11am EST. 

Stacked Credentials will sunset on July 6th, so it’s imperative that you have completed your migration to Pathways prior to that date.

Change Audit & Bulk Export

If you’re a Growth customer, starting on May 17th, you’ll have access to change audits within your Accredible dashboard.  Change audits allow you to see creation or changes of groups, designs, or credentials. You can filter for a particular object, select a category (ie, group, design, or credential) and the date range, and you will then see a list of the creation or changes associated. “Audit Logs” will provide you the ability to see internal activity for compliance and security purposes. For more information, check out our Knowledge Base page about change audits.

We are also releasing on the same day for Growth customers the ability to bulk export data using our external API.  This enables your organization to use your data in one of your internal BI tools.  Data points will include metrics such as counts, dates, etc on: credentials, groups, designs, and credential analytics.  HERE is a link to the documentation page that has additional information about the API export.



On June 8th we will be releasing some improvements to Collections.  As part of these improvements, filtering and group categorization will improve, permissioning will become simpler, and learners can more easily sort through a large course catalog.  Additionally, we will be improving the analytics available to you.  For accounts using our Growth plan, we will provide comparative analytics on the Credential Engagement page too.


Pathways Updates

Starting on June 8th, your learners can better see their progress as they move through your Pathways!  We’ll continue to make iterations and improvements on this page for your recipients in the coming months.


March 13th, 2023

An Update to the Credential Engagement Analytics Page

On March 20th, we updated the Credential Engagement page within the Insights feature to better illustrate the credential engagement funnel. Previously, the funnel focused only on publishing and sharing a credential. It will now illustrate the funnel from publishing a credential to sharing and engaging with it. This change will help you better identify your recipients' overall activity level with published credentials.

The Credential Engagement page will also have a more detailed breakdown of individual shared events and engagement events, along with information about how these calculations are made so that you and your teams can understand how to use this data best. For more information, please see the article here 

Adding Earning Criteria to Groups

As of March 30th, you can communicate each credential’s Earning Criteria to convey the mastered skills and knowledge required for an achievement, including mandatory and optional criteria. With this, you can represent each credential’s significance so recipients' skills have marketable value. Within your Accredible group settings, we provide an efficient way to optionally add, edit, delete, and order Earning Criteria for each group in a meaningful and exciting way.  The Earning Criteria feature complies with Open Badge Standards 3.0. For more information, please see the article here 

February 2nd, 2023

Updates to Spotlight Directory Filtering and User Skills

Filtering Summary:

For Issuers with Spotlight Directories enabled for multiple departments.

Issuers can now enable filtering by department for directory viewers to use when searching,  making multi-department directories more user-friendly.Screenshot 2023-02-08 at 14.36.40

User Skills Summary:

We've updated Spotlight Directory profile pages to list the user’s skills with the credentials they are associated with. This makes it easier to understand the user’s skills in relation to the credentials they have earned.

February 2nd, 2023

Issuers can Specify, Identify and Filter Language in Credential Designers


We have upgraded the Certificate and Badge Designers so Issuers can assign languages to certificates and badges. Once set, Issuers will see a language tag on the certificate or badge.

Screenshot 2023-02-08 at 10.55.11

Issuers can then filter by one or more languages from two locations:

Disclaimer: This language support feature does not provide translation services of any kind. It’s a convenience so issuers can tag and find language-specific certificates or badges they designed.

January 2nd, 2023

Improved Control of 'Share to Linkedin' Options on the Credential View


Previously, the LinkedIn share button appeared or disappeared from the credential view page based on the 'Add to the LinkedIn' setting. Screenshot 2023-02-08 at 10.44.37

Now, there are individual settings under 'My Recipient' Experience'  for the right-hand 'Add to My LinkedIn Profile' button and the left-hand 'Share to LinkedIn' icon that appears in the horizontal menu.

These can now be individually set to be publicly visible, only visible to the credential owner, or disabled altogether. 

Screenshot 2023-02-08 at 10.30.11