1. Help Center
  2. Issuers
  3. Subscriptions, Credits and Billing

Can I Change my Plan Size?

If you need to upgrade or downgrade the size of your plan, here is the information you need to know.

Upgrading Your Plan

You can upgrade your monthly plan to receive more recipients at any time.

When upgrading we keep your annual renewal date the same as it was. We charge you for the time you have left on that new plan at the rate of the new plan and we give you the allowance of the new plan. 

For example, upgrading from the Small Plan to the Growth Plan will cost $1920 divided by the amount of time remaining until your annual renewal date for the year-payable when you make the upgrade, and will increase your recipient limit to 2000 for the year.

Downgrading Your Plan

If you are partway through your subscription, downgrades are considered on a case by case basis.

Please contact support@accredible.com so that we can help migrate you to a smaller plan with minimal friction. Because the number of recipients you can issue to per year varies plan to plan, we need to confirm that downgrading won't cause you to pay more than expected. Keep in mind that by downgrading you may also lose access to some of the premium features that are included in your current plan.

Has this article helped you? Let us know!

If you would like to tell us about any improvements you feel could be made to this page, you can email us at support@accredible.com.