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      Can I Send PDF Versions of Certificates?

      As well as emailing the link to your recipients' credential views, you can also attach a PDF version of the certificate to that email

      Important Things to Know Beforehand

      • PDFs can only be created and sent for groups with a Certificate Design. If the group only uses a badge, then nothing will be attached to the email.
      • Sending a PDF copy of a digital credential may deter your recipients from viewing the credential and interacting with other options like adding it to their LinkedIn profiles. This setting is only recommended if you think that your recipients will have difficulty navigating to and using their digital credentials.
      • Our system does not allow you to send just the PDF without the credential link. It is important that you give recipients access to their credential view to get the full benefits of their digital credentials.

      • Currently, a lot of email client security will identify attachments on emails from unknown senders as suspicious, as this is often a common tactic malicious individuals will use to install malware on devices. Including PDF attachments on credential delivery emails is a non-essential part of Accredible's service, as the unique credential link will give your recipient access to their certificate where they can download the PDF themselves. 

        If you are have having recurring problems with credential emails being sent to your recipient's spam and have the 'Include PDF attachment' setting switched on, we highly recommend turning this setting off to avoid this issue.

      Attaching a PDF Version to Emails

      1. Go to 'Groups' at the top of the Accredible Dashboard.
      2. Navigate to the group you would like to attach PDFs to and click on 'Group Settings.'
      3. In the left-hand sidebar menu, click on 'General Settings.'
      4. Scroll down to the 'Emails - PDF' section and check the box marked 'Attach a certificate PDF to delivery email.'
      5. Scroll to the bottom of the page and click 'Save.'

      Any new certificates you issue from this group will now have a PDF version of the credential attached to them.

      Has this article helped you? Let us know!

      If you would like to tell us about any improvements you feel could be made to this page, you can email us at support@accredible.com.