Canvas Error Troubleshooting

Having trouble with the Canvas integration with Accredible? Here are some of the common problems you may encounter, and tips on how to tackle them.

 

Contents

Why Am I Getting an Error Message?
How Do I Stop My Recipients from Getting Their Credentials Prematurely on Canvas?
Why Are My Students Seeing a 404?
Can a Teacher in Canvas Also Recieve a Certificate?
Why Aren’t My Credentials Being Published Automatically?
Why Can't I Pass Custom Fields Through the Integration?
Why Am I Directed to a Password Protected Page When I Try To Access Accredible From Within Canvas?


Why Am I Getting an Error Message?


When clicking one of the Accredible placements within Canvas you may come across the error message shown below. Please ensure the following:

1. You are set up as a Team Member or Administrator on the Accredible account.

2. The email address for your Canvas and Accredible accounts match exactly, as the API is case-sensitive.


How Do I Stop My Recipients from Getting Their Credentials Prematurely on Canvas?


Many Canvas users want to set up their certificates or badges so that students can only access them after completing other parts of a module or achieving a particular score in a quiz or assignment. 

The Accredible Canvas integration is made to add a certificate or badge like any other item within a module. Students receive the credential when they click the item within the module. This means you can use the built-in features in Canvas to limit access to a certificate or badge. 

When you add the Accredible credential issuance tool to a module, you can set pre-requisites such as assessment completion, or course completion. In this way, you can automate issuance to only students who have completed pre-requisites.


Why Are My Students Seeing a 404?


Once you have created an Accredible item for a module in Canvas, you must add a certificate or badge design. If a design is not provided for the group Canvas created, no credentials will be published and your students will see a 404 when they click on the Accredible item.


Can a Teacher in Canvas Also Recieve a Certificate?


While it is possible for an individual to be enrolled as both a student and a teacher on a Canvas course, the permissions for that individual will default to the higher permission i.e. the teacher. This means they will be unable to generate a certificate by clicking on the Accredible placement. 

If you have a teacher you wish to also receive a credential, you should enroll them onto the course as a student under an alternative email address. 


Why Aren’t My Credentials Being Published Automatically?


If you find that your credentials are being created within Accredible but are not being automatically published, check your API Settings: 

  1. Click on your name in the right-hand corner of the Accredible Dashboard, a drop-down menu will appear. Select 'Settings' from the menu.
  2. Select 'API Management' from the menu on the left-hand side.
  3. Tick ' Automatically publish Credentials created via the API'. 
  4. Click 'Save'. 

 


Why Can't I Pass Custom Fields Through the Integration?

Currently, it is only possible to pass the following data through the integration:

  • Recipient Name
  • Email Address
  • Group Name
  • Issue Date

If you wish to add custom fields such as a user's grade to the credential, you can do so after creation by updating the credential. Check out this article here for guidance on how to do this: How Do I Mass Update Multiple Credentials In One Group?

If you would like to put forward a feature request for the ability to pass custom fields through the integration, please contact support@accredible.com


Why Am I Directed to a Password Protected Page When I Try To Access Accredible From Within Canvas?


This issue is easily fixed! When adding a new module item to a course, the 'Load in a new tab' option should be:

a) ticked if you are an issuer on the EU Server
b) unticked if you are an issuer on the US Server

Ticking this option means you will be prompted to load Accredible in a new window when accessing Accredible from within Canvas. This is due to EU privacy restrictions. 



Has this article helped you? Let us know!

If you would like to tell us about any improvements you feel could be made to this page, you can email us at support@accredible.com.