Are you having trouble with the Canvas integration with Accredible? Here are some of the common problems you may encounter and tips on how to tackle them.
First, check that your integration is set up correctly by checking out these articles:
Contents
Why Am I Getting an Error Message?
Why Am I Getting a 404 Error When Accessing the Accredible Settings on Canvas?
How Do I Stop My Recipients from Getting Their Credentials Prematurely on Canvas?
Why Do My Students See a 404?
Can a Teacher in Canvas Also Recieve a Certificate?
Why Aren’t My Credentials Being Published Automatically?
What Data Can I Pass Through the Integration?
I Do Not See the Accredible Setting Link on the Left-hand Sidebar.
Why Am I Getting an Error Message?
You may see the error message below when clicking one of the Accredible placements within Canvas. Please ensure the following:
1. You are set up as an Administrator on the Accredible account.
2. Your Canvas and Accredible accounts' email addresses match precisely, as the API is case-sensitive.
Why Am I Getting a 404 Error When Accessing the Accredible Settings on Canvas?
There can be two reasons you are receiving a 404 error when accessing the Accredible Settings (left-hand side) on Canvas.
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Please ensure you have fully configured the Canvas integration by inputting your Canvas URL within your Accredible account.
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Go to the Integrations tab within Accredible.
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Search for Canvas and click View Details.
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Ensure your Canvas URL is inputted and saved.
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- Please make sure that your email address is verified. You should have received an email from Accredible to verify your email address.
How Do I Stop My Recipients from Getting Their Credentials Prematurely on Canvas?
Many Canvas users want to set up their certificates or badges so that students can only access them after completing other parts of a module or achieving a particular score on a quiz or assignment.
The Accredible Canvas integration is made to add a certificate or badge like any other item within a module. Students receive the credential when they click the item within the module. This means you can use the built-in features in Canvas to limit access to a certificate or badge.
When you add the Accredible credential issuance tool to a module, you can set pre-requisites such as assessment completion or course completion. In this way, you can automate issuance to only students who have completed pre-requisites.
Why Do My Students See a 404?
Once you have created an Accredible item for a module in Canvas, you must add a certificate or badge design. If a design is not provided for the group Canvas created, no credentials will be published, and your students will see a 404 when they click on the Accredible item.
Can a Teacher in Canvas Also Receive a Certificate?
While an individual can be enrolled as a student and a teacher on a Canvas course, the permissions will default to the higher permission, i.e., the teacher. They cannot generate a certificate by clicking on the Accredible placement.
If you have a teacher you also wish to receive a credential, you should enroll them in the course as a student under an alternative email address.
Why Aren’t My Credentials Being Published Automatically?
If you find that your credentials are being created within Accredible but are not being automatically published, check your API Settings:
- Click on your name in the right-hand corner of the Accredible Dashboard. A drop-down menu will appear. Select Settings from the menu.
- Under General Settings, scroll down to the API Settings section. Tick Automatically publish Credentials created via the API.
- Click Save.
What Data Can I Pass Through the Integration?
Currently, it is only possible to pass the following data through the integration:
- Recipient Name
- Email Address
- Group Name
- Issue Date
- Grade
- If you wish to add custom fields such as a user's grade to the credential, check out this article here for guidance on how to do this: Configure Developer Key and OAuth Key
I Do Not See the Accredible Setting Link on the Left-hand Sidebar.
The Accredible Setting link is to configure the Client ID and Client Secret to enable Course Grade for credentials. Please ensure the Accredible app is installed on the Admin level compared to the Course level.
Has this article helped you? Let us know!
If you would like to tell us about any improvements you feel could be made to this page, you can email us at support@accredible.com.