Credential Wallet FAQs

Your credential wallet is the profile of all your Accredible issued credentials together in one place.

Credential Wallet FAQs


Important to Know: 'Credential Wallets' are collections of credentials with the same email address.

Why are My Credentials Split Between Multiple Profiles/Wallets?

This is because some of your credentials have been issued to one email address, and the rest issued to another email address.

I've Logged into My Wallet, but I Can't See My Credentials

Ensure the email address you have logged into with the same email address your credential delivery email was sent to. If you log into with an email address with no credentials attached to it, you will create a new, empty credential wallet.

I Have Multiple Wallets/Profiles. How Do I Merge Them?

The best way to consolidate all your credentials into one place is to ensure that all your credentials are attached to the same email address.

To update the email address attached to your credentials, you will need to Contact Your Issuer and ask them to process this update for you.

The Name at the Top of my Credential Wallet is Not Correct

The first credential issued to you will determine the name that appears at the top of your credential wallet. If this name is wrong and the name on your credential is updated, this will not affect the credential wallet name. To update the credential wallet name:

  1. Log in to your credential wallet.
  2. Click on the name in the top right-hand corner of the wallet.
  3. From the drop-down menu that appears, click 'Settings.'
  4. Under the 'Profile' section, update the 'Name' field to the correct name.
  5. Click 'Save.'

Can I Customise My Credential Wallet URL?

It is currently not possible for us to update or customize credential wallet URLs. 


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