Do I Need to Create an Account for My Credentials?

Accredible automatically creates a Credential Wallet account for you when your first credential is published to you. All you need to do is give it a password.

How is My Account Created?

When your Issuer publishes a new credential for a new email address, the Accredible system automatically creates a new Credential Wallet account for that credential to live in. Every credential in our system exists inside a Credential Wallet. 

Important to Know: When your Issuer published your credential, they will have used a specific email address for you in order to easily identify the credential as belonging to you. Accredible creates your Credential Wallet using this same email address. 

How Do I Access My Credential Wallet Account?

When your credential is published you should receive an email from Accredible or some form of notification directly from your Issuer, informing you have the good news and providing you with a way to access your credential. This access is usually through a hyperlink or URL, but this will depend on the setup your Issuer is using. 

This link is a 'One-Click' link, meaning that the first time you use it will automatically sign you into your credential, without needing a password. At this time you will have access to all private features, including account settings. 

If you have not received access to your credential from your Issuer, Accredible or have lost your credential URL: You can go to the Accredible Credentials Retrieval Tool to find your credential links. Please note that the links provided via this tool are not One-Click links, and therefore won't sign you in to your credential automatically, they will simply point you to the public view of your credential. Please continue reading this article for further information on how to securely sign in to your account.

How Do I Sign In/Set My Password?

Via One Click-Link

If you have accessed your credential via a One-Click link, you will see a prompt at the top of your credential asking you to set a new password for your account.Screenshot 2022-11-15 at 10.22.22

Once your new password is set, you will be able to sign into your credential at any time using this password and the email address your credential is associated with.

Via the Sign-In Button

  1. If you are on the public view of a credential, and not currently signed in, you can click the 'Sign in' button at the top-right-hand corner of your credential or wallet view. 

    Screenshot 2022-11-15 at 10.47.50

  2. On the 'Sign in' page, click Forgot password? 

  3. Using the 'Forgot password' function and the email address your credential is associated with, set yourself a new password for your Credential Wallet. You will receive a security email from Accredible confirming your new password and allowing you to sign in to your Credential Wallet. 

Credential Account FAQs

"Can I sign in with a different email address than the one my Issuer has used for me?"

The Accredible system identifies credential owners by their email address, so if you would like to use your Credential Wallet using a different email address than the one your Issuer has published your credential to, you will need to speak directly to your Issuer to ask them to update the email address used on your credential. For information on this option, check out this article: How to Contact Your Issuer.

"Why can't I sign in to my credential using the same login details as my Issuer portal?"

Accredible's secure data server is separate from your Issuer's system, so you will not be able to automatically use the same login details for your Issuer portal/courses for your credentials. For security reasons, and to make sure you never lose access to your credential, it is safer to have your own separate login details for your Credential Wallet.

"How can I tell which email address to use to sign in to my credential?"

If you are not sure which email address your credentials are associated with, we recommend using the Accredible Credentials Retrieval Tool to test your email addresses to see which ones return results. You will need access to the email address's inbox in order to receive any credential links the tool finds. If you do not have access to a particular email address anymore, please reach out to

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