How Can I Contact My Issuer?

Sometimes you need to speak directly to the organization that issued your credential. You can do this straight from your Credential View.

How to Contact Your Issuer

  1. Navigate to your digital credential.
  2. Click on the 'More' button under the credential window.
  3. In the pop-up menu, click on 'Contact Issuer.'
  4. An email window will appear with the correct contact email address already filled in, complete the message you want to send to your issuer, and hit 'Send.'

How Can I Contact My Issuer

You can also contact your Issuer via mobile phone:

On your Credential View page, click the Options button under your credential.

Select Help, then Contact Issuer from the drop-down menu.

Related Article: When to Contact Your Issuer

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