1. Help Center
  2. Recipients
  3. Accessing Your Credential

How Do I Access Hidden Options?

Your issuer may prefer you to be signed in to your credential before you can do certain things to it, such as downloading, printing and sharing.

Are the Features Hidden?

By default these features are hidden from public view:

  • Change Privacy
  • Request a Name Change

Your issuer may choose to make other options hidden from public view, and require you to be signed into your credential before you can use them.

Am I Signed In?

If you are not signed in to credential.net, you will see the 'Sign In' button at the top right-hand corner of your credential view.


If you are signed in, your name will appear in the top right-hand corner of the credential view.

Screenshot 2019-10-11 at 16.01.46

Signing In to Your Credential

  1. Click on the 'Sign In' button at the top right-hand corner of your credential view
    Navigate to www.credential.net to sign in to your credential.
  2. Use the email address your credential was sent to, and the email address you created for your credentials. If you have not yet set up a password for your credentials, use the 'forgot your password' function to create one for yourself now.
  3. Once you have successfully signed in, all available options will now be visible.


Screenshot 2019-09-11 at 13.49.00-1

I Still Can't See the Option I'm Looking For

If after signing in (If your name appears in the top right-hand corner of your Credential View, you are signed in) you still don't see the feature you are looking for, this will be because your issuer has disabled this feature completely. If you would like to discuss the possibility of getting the feature re-enabled we recommend speaking to your issuer directly.

FAQs for Signing In

Can't I use the login details I used for my course?

The system where your credentials are hosted is separate from the system that you used to take your course, so the login details you used for your course will not be recognized here. That said, once you have set up a login for your credentials you will then have access to your credentials for life, whereas your login details and account with your course provider may deactivate or be lost over time.

Setting Yourself a Password

You will be sent an email with a link to a page that will request you to set up a new password. Once you have set up your password you will be able to log in to your Credential View and have the added benefits of all the functions your issuer set to private.

Has this article helped you? Let us know!

If you would like to tell us about any improvements you feel could be made to this page, you can email us at support@accredible.com.