How Do I Access Hidden Options?

Your issuer may prefer you to be signed in to your credential before you can do certain things to it, such as downloading, printing and sharing.

Are the Features Hidden?

By default, these features are hidden from public view:

  • Change Privacy
  • Request a Name Change

Your issuer may choose to make other options hidden from public view and require you to be signed in to your credential before you can use them. These include the following features:

  • Add to Certifications on LinkedIn Profile
  • Download Certificate PDF
  • Download Print Quality PDF
  • Download Badge Image
  •  Share Credential via Email
  • Embed in Email Signature or Webpage
  • Transcript Letter
  •  Add Evidence Item

Am I Signed In?

If you are not signed in to, you will see the 'Sign In' button at the top right-hand corner of your credential view. If you are signed in, your name will appear in the top right-hand corner of the credential view.

How Do I Access Hidden Options


Signing In to Your Credential

  1. Click on the 'Sign In' button at the top right-hand corner of your credential view
    Click on the 'Sign in to access more options' located below the certificate view (preferred)
    Navigate to to sign in to your credential.
  2. Use the email address your credential was sent to and the email address you created for your credentials. If you have not yet set up a password for your credentials, use the 'Forgot Password?' function to create one for yourself now.
  3. Once you have successfully signed in, all available options will now be visible.

How Do I Sign In to My Private Credential 2


I Still Can't See the Option I'm Looking For

If after signing in (If your name appears in the top right-hand corner of your Credential View, you are signed in), you still don't see the feature you are looking for. This will be because your issuer has disabled this feature completely.

If you would like to discuss the possibility of getting the feature re-enabled, we recommend speaking to your issuer directly. This article explains how to contact your issuer: How Can I Contact My Issuer?

FAQs for Signing In

Can't I use the login details I used for my course?

The system where your credentials are hosted is separate from the system that you used to take your course, so the login details you used for your course will not be recognized here (the only detail that may be the same would be your email address if you always use the same one). That said, once you have set up a login for your credentials, you will then have access to your credentials for life, whereas your login details and account with your course provider may deactivate or be lost over time.

Setting Yourself a Password

You will be sent an email [check the spam folder, also] with a link to a page that will request you to set up a new password. Once you have set up your password, you will be able to log in to your Credential View and have the added benefits of all the functions your issuer set to private.

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