How Do I Update the Expiry Date on Credentials?

If you need to update the expiry date on a batch of credentials, here is how.

IMPORTANT NOTE: A credit will be deducted if the expiry date is changed to a date outside of the billing year that it was originally issued. 

Updating a Single Credential

If you only need to change the expiry date on one credential, here is what to do:
  1. Go to 'Credentials' at the top of the Accredible Dashboard.
  2. Using the 'Search' field in the left-hand sidebar menu, you can search by:
    • Recipient Name
    • Email Address
    • Credential ID
  3.  Click on the Credential ID or the '...' button at the end of the credential entry and click 'edit credential.'
  4. Edit the data in the 'Expiry Date' field.
  5. Click 'Save'. 

Updating Multiple Credentials

If you need to change the expiry date for multiple credentials, you have a couple of options:

Mass Update by Spreadsheet 

Upload a spreadsheet with either the recipients' Credential IDs or Email Addresses in one column, and the new expiry dates in another. This article provides step-by-step guidance on how to do this: How Do I Mass Update Multiple Credentials In One Group?

Important Note: The Accredible system searches for recipient email by default when determining which credentials need to be updated. But if you allow duplicates for your group, we would recommend using Credential IDs instead.

The 'Expire' Function 

  1. Go to 'Credentials' at the top of the Accredible Dashboard.
    Navigate to the 'Credential List' of the relevant group.
  2. Select the credentials that need updating. 
  3. Click 'Expire'.
  4. Select 'A Later Date'.
  5. Use the date picker to choose the new expiry date.
  6. Click 'Set Expiry Date'.

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