1. Help Center
  2. Issuers
  3. Analytics, Engagement and Market Value

How Do I Improve Recipient Engagement?

One of the best reasons to issue digital credential is to improve engagement between your customers and your business.

Below are our recommendations to help you improve recipient engagement using digital credentials

Try Different Email Subject Lines

Getting your recipients to open the email that delivers their credential is the first step to getting them to engage further. Having a clear, succinct subject line in your email template will alert the recipient that this email has value will help improve your open rates. 

Experiment with different subject lines and check the engagement analytics on your Accredible Dashboard to see which subject line resonates with your recipients the most.

Have a Strong Call to Action (CTA)

You should choose what one or two actions you most want your recipients to take and focus the email's CTA's  around these.

For example you may want to get them to add it to LinkedIn, or perhaps your aim is to garner more tweets or to get more Facebook posts. Whatever your goal is, a strong CTA will help you get there. Here's an example of an email template where the aim is to get recipients to add their Credential to LinkedIn. 

For more information on how to add CTA buttons to your email templates, click here: Add 'Call to Action' Buttons

Educate Your Recipients

This is one of the most important factors that affects engagement. The more you work with your recipients to educate them on the features and benefits of their new digital credential, the more likely they are to engage. Some ideas for helping to educate them include:

  • A webpage on your site / course pages dedicated to Accredible credentials.
    Need help getting started with this? We have some copy you can direct students to, or customize to communicate how your recipients should engage with their credentials: https://www.accredible.com/accredible-issuing-partners/
  • Send an email blast before the certificate is sent to advise your recipients when it will arrive and what to do with it. You can do this with the email provider/method that you use to communicate with your recipients. Encourage them to share the credential after receiving it on social media channels, etc. 
  • Take some time before & during your course to explain Accredible credentials to your recipients. 

Has this article helped you? Let us know!

If you would like to tell us about any improvements you feel could be made to this page, you can email us at support@accredible.com.