How to Manage Bounced Emails

Bounced emails

An email can bounce for a number of reasons. Typos, or technical errors can cause a bounced email to one of your credential recipients, and both have a different solution.

Identifying a Bounce and It's Cause

On your Accredible Dashboard, on the Credentials list, there are some icons which communicate the status of your credentials. In the example below, the credential has been received by Danny, but the notification email to Jordan has bounced.

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If you hover over the bounced icon with your cursor, you will get more information about its cause:

"Email does not exist"

If your bounced email message says that "email does not exist", the email that we attempted to send the credential do doesn't exist.

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You can attempt to remedy the situation by:

1) Checking your other records to see if the email was entered incorrectly on Accredible. (If you can't find an alternate email for this recipient, make sure that they've received emails from you at this email address in the past - it could be that they misspelled their email incorrectly from the start!).

2) Bringing up the credential record (click the blue 8-digit number) and updating the email.

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3) After saving the updated email address, "Resend Email" to your recipient.

"Receipt error"

If your bounced email message says "Receipt error", the email that we attempted to send exists (was spelled correctly), but some other error prevented it from reaching its intended recipient. It's possible their mail server was overloaded and the email couldn't get through.

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You can attempt to remedy the situation by selecting the credential and 'Resend' the email to that recipient.

What if I Can't Fix a Bounced Email?

There may just be an issue with that recipient's email! Try getting in touch with them manually, and get in touch with Accredible support. We may be able to dig deeper into the issue.