How Do I Set Up a Custom Domain URL?

If you have purchased the Branding Package or Premium White Labelling package, make sure to set up your custom URL.

This feature is available on our Launch Plus, Connect and Growth Plans.

What is a Custom URL?

By default, your recipients visit their credentials on By purchasing our Branding Package or Premium White Labelling package, you can make it look like your recipients never left your website domain.

The credentials will still be hosted on our system at However, a custom URL will disguise this and make it appear as if they are being hosted on your domain instead.

Set Up a Custom URL

  1. Choose your domain name. We recommend something like

    Important Note: You won’t be able to display anything else on this particular subdomain.

  2. CNAME your desired subdomain to:
    1. for US server customers
    2. for EU server customers
    3. for Spotlight Directory

If you are unsure whether you are a US or EU server customer, please contact

3. When the CNAME is set up on your side, contact, letting us know:

    1. Your account ID: this is the number that appears in the drop-down menu at the top right-hand corner of your dashboard.
    2. The CNAME you have set up.
  1. Our team will complete the configuration from our side. This may take up to three working days to process.

What is a CNAME?
A Canonical Name record (abbreviated as a CNAME record) is a type of resource record in the Domain Name System used to specify that a domain name is an alias for another domain (the 'canonical' domain).


If you need to change the custom URL your credentials are hosted on, please contact

How to Authorize Let's Encrypt to Issue Certificates for Your Domain

Certificate Authority Authorization (CAA) records control which certificate authorities (CAs) can issue certificates for your domain. By default, most domains do not have any CAA records set. This means that any CA can issue a certificate for your domain. Accredible uses Let's Encrypt to provide TLS certificates for your Custom Domain.

If you want to authorize Let's Encrypt to issue certificates for your domain, you can add a CAA record to your DNS zone. The CAA record should include the following information:

  • Tag: issuewild
  • Value:

To add a CAA record to your DNS zone, you must log in to your DNS provider's control panel. The steps for adding a CAA record will vary depending on your DNS provider.

Once you have added the CAA record to your DNS zone, it may take up to 48 hours for the changes to propagate through the DNS system. After that time, Let's Encrypt should be able to issue certificates for your domain.

Credential Visibility

Once your custom URL is set up, you can then control which credentials can be shown on credential wallets hosted on it.

All Accredible issuers

Your recipients may have credentials issued from several different Accredible issuers. By setting the credential visibility to 'All Accredible issuers,' you will allow all of these credentials to be visible on credential wallets hosted on your custom URL, regardless of whether they were issued by your organization or not.

Only this organization

If you do not want other issuers' credentials appearing in credential wallets hosted on your custom URL, changing credential visibility to 'Only this organization' will hide these credentials from wallets on your custom URL.

Only this department

This option is only available if your account has departments enabled. Changing credential visibility to 'Only this department' means that only credentials issued from the department you are currently working in will appear on the custom URL you have set up for this department.

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