How Do I Setup a Custom URL - CNAME?

If you have purchased the Branding Package or Premium White Labelling package, make sure to setup your custom URL.


This feature is available on our Plus and Premium Plans.

What is a Custom URL?

By default your recipients visit their credentials on By purchasing our Branding Package or Premium White Labelling package you can make it look as though your recipients never left your website domain.

The credentials will still be hosted on our system at, however a custom URL will disguise this and make it appear as if they are being hosted on your domain instead.

Set Up a Custom URL

  1. 1. Choose your domain name. We recommend something like
    Important Note: You won’t be able to display anything else on this particular subdomain.
  2. CNAME your desired subdomain to 

    A Canonical Name record (abbreviated as CNAME record) is a type of resource record in the Domain Name System used to specify that a domain name is an alias for another domain (the 'canonical' domain).
  3. When the CNAME is setup on your side, contact, letting us know:
    1. Your account ID, this is the number that appears in the drop down menu at the top right hand corner of your dashboard.
    2. The CNAME you have setup.
  4. Our team will complete the configuration from our side, this may take a couple of days to process.

Credential Visibility

Once your custom URL is setup, you can then control which credentials can be shown on credential wallets hosted on it.

All Accredible issuers

Your recipients may have credentials issued from several different Accredible issuers, by setting the credential visibility to 'All Accredible issuers' you will allow all of these credentials to be visible on credential wallets hosted on your custom URL, regardless of whether they were issued by your organisation or not.

Only this organisation

If you do not want other issuers credentials appearing in credential wallets hosted on your custom URL, changing credential visibility to 'Only this organisation' will hide these credential from wallets on your custom URL.

Only this department

This option is only available if your accounts has departments enabled. Changing credential visibility to 'Only this department' means that only credentials issued from the department you are currently working in will appear on the custom URL you have setup for this department.

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