How Do I Sign In to My Private Credential? How Do I Access Hidden Options?

Your issuer may have published your credential as 'private', or they might prefer you to be signed in to your credential before you can do certain things to it like downloading, printing and sharing.

Is My Credential Private?

Your credential is private if you see this message at the top of your credential view:

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Are the Features Hidden?

If some of the features of your credential have been set to private you will see a message saying 'Sign in to access disabled or private options' at the top of the left-hand sidebar of your credential view.

Either click on the 'Sign in to access disabled or private options' message or click the 'Sign In' button at the top right-hand corner of the screen. You will then be taken to the credential login screen.

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Signing In to Your Credential

If you have created a password for your credentials previously this is where you would sign in as normal, making sure to use the email address linked to your credentials.

If you have never signed into a credential before, you will need to set up a password for yourself. To do this click on the 'Forgot your password?' function and follow the prompts, making sure to use the email address that was used to send your digital credentials to you.

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Can't I use the login details I used for my course?

The system where your credentials are hosted is separate from the system that you used to take your course, so the login details you used for your course will not be recognized here. That said, once you have set up a login for your credentials you will then have access to your credentials for life, whereas your login details and account with your course provider may deactivate or be lost over time.

Do I need to Sign Up?

If you have already received a credential your account was created the moment your credential was published, so you do not need to sign-up for a new account. You just need to set up a password for the account that already exists for you.

Setting Yourself a Password

You will be sent an email with a link to a page that will request you to set up a new password. Once you have set up your password you will be able to log in to your Credential View and have the added benefits of all the functions your issuer set to private.

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I Still Can't See the Option I'm Looking For

If after signing in (If your name appears in the top right-hand corner of your Credential View, you are signed in) you still don't see the feature you are looking for, this will be because your issuer has disabled this feature completely. If you would like to discuss the possibility of getting the feature re-enabled we recommend speaking to your issuer directly.

Can I Change the Privacy of my Credential?

Yes, you can do so here by following this article: How Do I Make My Credential Private/Public? 

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