How to Sign In to Your Private Credential or Access Private Options

Your credential issuer might prefer you to be signed in to your certificate or badge before you can do certain things to it like downloading, printing and sharing.

How to Tell if Your Credential has Private Options

If some of the features of your credential have been set to private you will see a message saying 'Sign in to access disabled or private options' at the top of the left-hand sidebar of your credential view.

Either click on the 'Sign in to access disabled or private options' message or click the 'Sign In' button at the top right-hand corner of the screen. You will then be taken to the credential login screen.

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If you have created a password for you credentials previously this is where you would sign in as normal, making sure to use the email address linked to your credentials.

If you have never signed into a credential before, you will need to setup a password for yourself. To do this click on the 'Forgot your password?' function and follow the prompts, making sure to use the email address associated with your credentials.

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You will be sent an email with a link to a page that will request you to setup a new password. Once you have set up your password you will be able to log in to your credential view and have the added benefits of all the functions your issuer set to private.

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Change the Privacy Setting of Your Credential

If you would prefer not to have to sign in each time in order to view your credential you can change the privacy setting using the 'Change Privacy' function in the left-hand sidebar menu.

Note: If after signing in there is still a function that if not available to you it may be that your issuer has permanently disabled this feature. If this is the case we recommend contacting your issuer directly to discuss this with them.