- Help Center
- What are Digital Credentials?
- Emails from Accredible
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Use Your Digital Credentials
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Deliver Digital Credentials
- Frequently Asked Questions
- Designs
- Attributes
- Groups
- Creating and Publishing Credentials
- Managing Credentials
- Collections
- Emails
- Analytics, Engagement and Market Value
- Administrators and Team Members
- Department Settings
- The Branding Package
- Premium White Labelling
- The Spotlight Directory
- Recommendations
- Your Account
- Subscriptions, Credits and Billing
- Embed Accredible Tools
- Partner Promotion
- Pathways
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What are Digital Credentials?
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Integrate with Accredible
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Earn More Credentials
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Partner Customer Support
I'm Not Receiving Emails from Accredible
There are multiple reasons why emails may not be reaching your email inbox, here is what to look for.
If you are expecting an email to arrive from Accredible but haven't had anything come through after some time, here are some things you can try:
Issuers
These articles are for those who issue credentials through Accredible:
How to Troubleshoot Email Delivery Problems
Why Did the Email to My Recipient Bounce?
Recipients
If you are a recipient of a credential through Accredible, please check this article:
I Haven't Received My Credential
If you are still not receiving emails from Accredible please contact our support team, support@accredible.com, with as many details as possible and we will try to investigate for you.
Top Tip: Please check your 'Spam' and 'Promotions' folders before contacting Accredible Customer Support.
Has this article helped you? Let us know!
If you would like to tell us about any improvements you feel could be made to this page, you can email us at support@accredible.com.