Request a Name Change

If there is a typo in your name, the wrong name has been used or you need part of your name added/removed, you will need to submit a name change request.

🚨Important Note🚨: Your request will be seen and processed faster if you submit a name change request, rather than replying to the email your credential link was sent in. 

How to Request a Name Change

1. You will first need to sign in to your certificate, for more information on how to do this, click here.

2. Once you've signed in you will see in the left-hand sidebar menu the option to 'Request a Name Change'. Click on this.

3. A pop-up box will appear asking you to enter how you would like your name to appear on your certificate. Remember to confirm the new name in the second box as well. Click 'Submit Request'.

What Happens Next

You've requested a major change:

If the name change you've requested is substantially different to the name that currently appears on your certificate, your request will be sent to you issuer (the school or company you earned your certificate from) in order for them to approve or deny your request.

You've requested a minor change:

If the name change you've requested is to fix a small typo in your name, the system will automatically correct and update your certificate.

"Why do I Have to Submit a Name Change Request?"

Submitting a name change request is better than emailing your issuer, this is because emails can go to the wrong people and get lost, whereas a name change request through the Accredible system goes straight to the correct person.

Name change requests are important because they prevent someone from changing the name on your certificate to another person, potentially someone who did not rightfully earn the credential. We need your issuer to verify your request against their record of you before giving their approval, in order to avoid this kind of fraud.

"How Long Will it Take?"

Please give your issuer at least 3 business days before following up your request. After which please contact support@accredible.com.

"Why Was My Request Denied?"

If your request is denied it will be because your issuer does not have sufficient evidence to approve the request.

If you believe that your name change was incorrectly denied please contact your issuer directly as that will be the quickest way to resolve your issue. If all else fails, contact support@accredible.com and we will do our best to get a response from your credential issuer.

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