Thinkific Error Troubleshooting

Students receiving the error: "IssueCertificate: Unable to issue certificate for ########. Errors: #"

This error will look something like this when a student attempts to access their certificate:

Duplicate_Error.png

 

This error can occur for three different reasons:

  1. It can occur when duplicate certificates are not enabled within your Accredible Group. So, first, make sure that duplicates are allowed. You can see how to update that setting here: Can I Allow Duplicate Credentials in a Group? 
  2. If the Group Name and Group Identifier are the same names. Make sure these are unique if your students see this error.
  3. It can also occur if the original certificate was removed or if certificates were turned off for the course.

 

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